Forsa Immo (“Forsa Immo”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information that you provide when communicating with us through our website, WhatsApp, Facebook Messenger, Facebook, Instagram, or other communication channels connected to our AI assistant.
This Privacy Policy explains how Forsa Immo collects, uses, stores, and protects information when you interact with our AI-powered real-estate assistant and our Meta/Facebook application.
1. Who We Are
Forsa Immo
Real Estate Agency — Kairouan, Tunisia
Official website: https://forsa-immo.com/
Phone / WhatsApp: 0021624704708
Office:
Forsa Immo, opposite STEG, Rue de Sfax, Kairouan, Tunisia, near Café El Ahram.
For privacy-related questions, please contact us through our official contact channels.
2. Information We May Collect
When you communicate with Forsa Immo, we may collect information that you voluntarily provide or that is necessary to provide our services.
This may include:
Contact information
- Name
- Phone number
- WhatsApp number
- Facebook/Messenger information
- Instagram information when available through an authorized integration
- Email address
- Preferred language
Real-estate requirements
If you are looking to buy, sell, rent, or invest in property, we may process information such as:
- Property type
- Preferred location
- Budget
- Surface requirements
- Number of bedrooms or bathrooms
- Investment objectives
- Buying or selling requirements
- Property preferences
- Approximate timeframe
- Other information voluntarily provided during the conversation
Conversation information
We may process messages exchanged with our AI assistant or our team, including:
- Text messages
- Voice messages
- Images
- Documents
- Property links
- Questions
- Requests
- Responses
- Customer preferences
- Follow-up information
Voice messages may be temporarily processed through speech-to-text services in order to understand the message and provide a response.
3. Information Received Through Meta Platforms
When you interact with our Facebook Page, Messenger, Instagram account, or another Meta-connected service, our application may receive information made available through the relevant Meta platform and authorized by the user or permitted by Meta’s platform policies.
Depending on the integration, this may include:
- User or Page identifiers
- Name or profile information made available by Meta
- Messages sent to our business
- Message timestamps
- Attachments or media sent to us
- Information necessary to respond to your request
We only request and use information necessary for the operation of our Forsa Immo communication and real-estate assistance services.
We do not sell Meta user data.
4. How We Use Information
We use collected information to:
- Respond to customer inquiries
- Understand customer real-estate requirements
- Recommend suitable properties
- Provide exact property links from our website
- Answer questions about our services
- Help customers buy, sell, rent, or invest in property
- Arrange property visits
- Follow up with customers
- Remember relevant customer preferences when they return
- Improve our customer service
- Improve our sales and marketing processes
- Analyze customer demand and common questions
- Provide personalized assistance
- Communicate important information related to a customer’s request
- Detect and resolve technical problems
- Maintain the security of our systems
- Improve our AI assistant and business processes
5. AI Assistant
Forsa Immo uses an AI-powered assistant to help communicate with customers and assist with real-estate requests.
The AI assistant may analyze:
- Customer messages
- Voice-message transcriptions
- Customer preferences
- Property requirements
- Information available on the Forsa Immo website
- Relevant conversation history
- Other information necessary to respond to the customer
The AI assistant may use this information to identify suitable properties and provide personalized responses.
AI-generated responses are intended to assist customers and do not replace professional, legal, financial, or notarial advice.
Property availability, pricing, and other important transaction information may need to be confirmed by Forsa Immo or the property owner before a transaction.
6. Customer Memory
To provide a better customer experience, Forsa Immo may retain relevant information from previous conversations.
For example, if a customer previously told us:
- Their preferred area
- Their approximate budget
- The type of property they are looking for
- Properties they were interested in
- Their preferences or objections
we may use this information when the customer contacts us again so that they do not have to repeat everything.
We use customer memory only for legitimate business and customer-service purposes.
Customers may request access, correction, or deletion of their stored information as described below.
7. Website and Property Information
Our AI system may process publicly available information from the official Forsa Immo website, including:
- Property listings
- Property descriptions
- Prices
- Locations
- Services
- Pages
- Blog posts
- Articles
- FAQs
- Categories
- Tags
- Public documents
- Other publicly available business information
This information is used to help the AI assistant provide accurate answers and recommendations.
8. Sharing of Information
We may use third-party technology providers to operate our services, including providers for:
- AI processing
- Voice transcription
- Hosting
- Database services
- WhatsApp or messaging infrastructure
- Meta platform integrations
- Website infrastructure
- Security and technical services
These providers may process information on our behalf where necessary to provide the requested service.
We do not sell or rent customer personal information to third parties.
We may disclose information where required by law, legal process, or to protect the rights, security, and property of Forsa Immo, our customers, or others.
9. Meta Platform Data
Our use of information obtained through Meta platforms is subject to the applicable Meta Platform Terms, Developer Policies, and other applicable Meta requirements.
We only use information obtained through Meta integrations for legitimate purposes related to operating our Forsa Immo communication and customer-service services.
We do not use Meta platform information for purposes that are prohibited by applicable Meta policies.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Providing customer service
- Managing real-estate inquiries
- Following up with customers
- Maintaining legitimate business records
- Improving our services
- Complying with legal obligations
- Resolving disputes
- Maintaining security
The retention period may vary depending on the type of information and its purpose.
When information is no longer required, we may delete or anonymize it.
11. Data Security
We take reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your information is processed
To exercise these rights, contact Forsa Immo using our official contact information.
13. Requesting Deletion of Your Data
You may request deletion of information associated with your interactions with Forsa Immo.
To request deletion, contact us through:
WhatsApp / Phone: 0021624704708
or through our official website:
Please identify the account, phone number, or communication channel associated with your request so that we can locate the relevant information.
We may need to verify your identity before processing a deletion request.
Certain information may need to be retained where required by law or where there is a legitimate legal or security reason to do so.
14. Children’s Privacy
Our services are intended for adults and individuals who are legally able to enter into real-estate-related communications or transactions.
We do not knowingly collect personal information from children for the purpose of providing real-estate services.
If you believe that a child has provided personal information to us, please contact us so that we can review and delete the information where appropriate.
15. Cookies and Website Technologies
Our website may use cookies and similar technologies for purposes such as:
- Website functionality
- Security
- Analytics
- Performance
- Understanding website usage
- Improving our services
- Marketing where applicable
Cookie usage may be governed by our website’s applicable cookie settings and policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- AI technology
- Meta integrations
- Legal requirements
- Data-processing practices
- Security practices
When we make changes, we will update the “Last updated” date at the top of this policy.
17. Contact Us
If you have questions about this Privacy Policy, your personal information, or our AI assistant, please contact:
Forsa Immo
Kairouan, Tunisia
Phone / WhatsApp: 0021624704708
Website: https://forsa-immo.com/
18. Consent and Use of Our Services
By communicating with Forsa Immo through our website, WhatsApp, Facebook Messenger, Instagram, or another supported communication channel, you acknowledge that your information may be processed as described in this Privacy Policy.
Where applicable, we will request any additional consent required by law or by the relevant platform.
Forsa Immo — Votre opportunité immobilière.